Troubleshooting: Why You Don't See a Report
Missing Report in DirectHub? Here's Why:
If you're not seeing a report in DirectHub, it could be due to one of the following reasons:
-
Product Not Live Yet:
The advertising product you purchased might not be live yet. Please check the status of your order. The launch date may vary based on the complexity of the campaign and the platforms involved. For more information, refer to your order confirmation or contact your account manager. -
Assets Still Being Gathered:
We may still be gathering the necessary assets, such as creative materials, targeting parameters, or tracking codes, to get your order live. This process can sometimes take a bit of time, especially if we need additional information or materials from your end. Rest assured, our team is working diligently to ensure everything is in place for a successful campaign launch. -
24-Hour Delay:
There is a standard 24-hour delay once your order is set live before reports become available. This delay allows our systems to process the initial data and ensure accuracy in reporting. During this period, the system aggregates and validates data from various sources to provide you with comprehensive and accurate insights.
Additional Information:
-
Incomplete Order Information:
Sometimes, missing or incomplete information can delay the activation of your campaign. Ensure all required fields in your order form are filled out accurately. If there are any discrepancies, our team will contact you for clarification. -
Technical Issues:
Occasionally, technical issues or system maintenance can cause temporary delays in report availability. We aim to minimize these disruptions, and any known issues will be communicated to you promptly. -
Custom Reporting Requests:
If you've requested custom reporting metrics or formats, there may be additional processing time involved. Custom reports are tailored to your specific needs, and our team may require extra time to configure and deliver these insights.
If you have any questions or need further assistance, please don't hesitate to contact our support team. You can chat with us live or email us at support@directhub.com. Our dedicated support team is here to help you get the most out of DirectHub and ensure your advertising campaigns run smoothly.