Are you interested in generating new reviews?
What are Review Requests?- Review requests are the process of generating more reviews on your online listings like Google and Facebook.
- 81% of users rely on Google to evaluate local businesses, and listings with more reviews get more clicks and attention. Reviews are now the third most important factor for local rankings, accounting for 16% of ranking factors in 2023. They play a key role in shaping purchasing decisions and maintaining a positive brand image. The number, recency, and overall rating of reviews are crucial for online visibility and reputation management.
How do review requests work?
- A white-labeled email or text will be sent to a provided list of recipients asking them how their experience was. It will occur semi-annually.
- DirectHub will respond to new reviews on your Google Business Profile listing. The number of responses allotted per month is five. Negative reviews will be responded to within two business days and sent to you for approval before they’re posted. We will not retroactively respond to reviews before the program start date.
- A list of customers’ first names and emails sent to us in a .csv (required format) spreadsheet.
- These should be customers who have interacted with the business in the last three months. The more recent, the better!
- The list can be as small as one customer, but cannot exceed 500 customers. In fact, we often see better results when sending smaller lists of hand-picked contacts.
- If you are interested in customizing the wording for Emails, please provide the exact text to use for the items below.
- Email Subject: (business name) would love to hear from you!
- Email Heading: Thank you for your business!
- Email Content: Thank you for your valued business with (business name). We'd love to know more about your latest experience with us. Please take a moment to leave us a review on Google.
- Contact Us Button: Website URL for contact info
What we need for text review requests:
- A list of customers’ first names and emails sent to us in a .csv (required format) spreadsheet.
- These should be customers who have interacted with the business in the last three months. The more recent, the better!
- The list can be as small as one customer, but cannot exceed 500 customers. In fact, we often see better results when sending smaller lists of hand-picked contacts.
- If you are interested in customizing the wording for text requests, please provide the exact text to use for the items below. Please note, text requests cannot exceed 160 characters.
- Text content: Thank you for your business with (business name). Please leave us a review here: (Google URL)