We strive to ensure customer satisfaction with our advertisement products. However, if you are not completely satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be granted.
How to Request a Refund
To request a refund, contact our customer support team at support@directhub.com with the following information:
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Your full name and contact details
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The subscription purchase date
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A brief explanation of the reason for the refund request
Eligibility for Refunds
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Refunds for active orders are available within 30 days of the purchase date. After 30 days, no refunds will be issued. You may cancel your subscription at any time to avoid future charges, but no refunds will be issued for the current billing period.
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You are eligible for a full refund if the order never went live due to any of the following reasons:
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Technical Issues: The order was unable to launch due to technical errors or issues within our platform.
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Scheduling Errors: The order was not launched within the agreed-upon timeframe due to scheduling mistakes on our part.
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Content Rejections: The order content was rejected by our platform and was never published, with no suitable resolution provided.
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Non-Refundable Cases
Refunds will not be issued in the following circumstances:
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Customer Cancellations: If you choose to cancel the order before it goes live, no refund will be issued.
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Content Non-Compliance: If the order did not go live due to non-compliance with platform guidelines or failure to provide the necessary materials, no refund will be issued.
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Partial Execution: If the order partially went live but was not fully executed, refunds may be issued at our discretion based on the proportion of the order that was delivered.
Refund Processing Time
When a refund is issued, the funds are typically processed and sent back to the customer’s bank or card issuer immediately. However, the time it takes for the refunded amount to appear in the customer’s account can vary depending on several factors:
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Immediate Processing: The refund is initiated right away and sent to the customer's bank or card issuer. However, the time for it to reflect in the account is dependent on the processing times of the respective bank or card issuer.
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Bank Processing Time: After the refund is initiated, it typically takes 5-10 business days for the funds to be credited to the customer’s account. This timeframe can vary depending on the policies and procedures of the customer's bank or credit card provider.
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Customer Notification: The customer may receive a notification from their bank once the refund has been processed and the funds are available in their account.
In some cases, if the refund is issued shortly after the original transaction, it may be processed as a reversal, and the amount might be removed from the pending transactions in the customer’s account more quickly.
If the refund does not appear within the expected timeframe, customers are advised to contact their bank or card issuer for more information.
Cancellation Policy for orders
End-of-Month Cancellations Only: Cancellations can only be processed at the end of each month. If you wish to cancel your order for the upcoming month, you must submit your request at least 24 hours before the last business day of the current month.
Business Days Requirement: Cancellation requests must be made on a business day. We are unable to process cancellations submitted during nonbusiness hours. Please plan accordingly to ensure your request is received and processed on time.